Position Details

Bilingual Supervisor, Member Contact Services

Member Services | Mississauga, Ontario, Canada


At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as a Supervisor in our Member Contact Services Team you’ll have your hands on the wheel as we drive the future of loyalty. 

 

So take a moment to ask yourself this: Do you love problem solving and coming up with ideas to create exceptional customer service? Are you looking for an opportunity to grow and share your industry expertise to develop others? Yes? Good. This could be a great opportunity for you. And us!

 

A typical day in this role might include: 

  • Designing new processes to better service our customers and team members
  • Meeting with your team to discuss achievements, targets and opportunities
  • Analyzing call history and bringing those insights to support client meetings and propose solutions 
  • Being actively involved in the recruitment process for new team members from reviewing resumes to interviewing
  • Leading a fun team meeting to share best practices
  • Taking a call from a team member who needed support and handling escalations
  • Attending an amazing Bond social event!

 

Do these statements describe you? 

  • I have at least 2 years of experience in a leadership role in a call centre environment
  • I am fully bilingual in English and French
  • I love working with clients and finding solutions for their problems
  • I bring out the best in the team that I work with
  • When I work on a project, big or small, I’m driven by two words: Own it
  • Plan and Adapt. That’s me.
  • I’m big into asking questions and am always looking for new ways to grow

 

Why Join Us?

We’re 400(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.  

 

If you’re looking to build your career, build your skills and build bonds apply today!