Position Details

Program Manager

Automotive | Mississauga, Ontario, Canada


JOB SUMMARY:  The Program Manager is a core member of the account team who has demonstrated outstanding client service and project delivery skills and is ready for advancement to more challenging accounts, client assignments and continued career growth. The Program Manager helps grow strategic assigned accounts by proactively driving solution development. Ensures overall client satisfaction; owns and manages day-to-day delivery of assigned programs and client relationships; is responsible for the financial performance of assigned projects; collaborates effectively with other internal teams as required to integrate and/or coordinate all Bond services on behalf of clients; helps coach and manage the day-to-day assignments of ACs on the account team.



  • Proactively seeks out opportunities for process improvement, efficiencies in programs
  • Manages and supports in solution development and strategy design
  • Demonstrates strategic thinking from a maintenance, renewal, and/or growth perspective
  • Has primary day-to-day responsibility for projects related to an assigned client
  • Ensures profitability of assigned accounts and related projects
  • Supports accurate pipeline forecasting and reporting for all account sales/growth activity as required
  • Supports the development and writing, distribution and action planning of project/opportunity briefs as required
  • Manages proposal development with guidance from the Account Director or Account Supervisor
  • Develops/presents project budgets for client approval
  • Leads and manages the elements of the project lifecycle.
  • Develops, plans and manages project critical paths and timelines to meet delivery deadlines
  • Manages the timely flow of information and documentation of all client-related activity within the project team and to/from the client
  • Leads project team members to successfully meet client project objectives with on-time, on-budget, and quality delivery
  • Coaches and develops Account Coordinators and/or other members of the project team
  • Manages projects within Quality Management system requirements
  • Develops and maintains in-depth knowledge of the client's business, marketing programs, brands, competitors, strategies, sector, etc.
  • Ensures high levels of client satisfaction with all aspects of Bond services, and resolves client satisfaction issues responsively and professionally
  • Ensures effective project integration and collaboration within the project team, with the practices and across the organization
  • Working effectively together to create a positive employee experience and work environment
  • Other sector specific activities, as required and assigned

  • Innovative
  • Proactivity
  • Strategic thinking
  • Client Focus
  • Business Acumen
  • Action Oriented
  • Planning
  • Dealing with Ambiguity
  • Priority Setting
  • Problem Solving
  • Client Focus: Unwavering focus on client and marketplace needs
  • People: Valuing, respecting, and developing people
  • Teamwork: Pulling together to achieve common goals
  • Perseverance: Never giving up
  • Achievement: Accomplishing goals
  • Fun: Creating a spirit of fun and good cheer in our everyday activities