Bilingual Customer Service Representative

Client Services Management | Mississauga, Ontario, Canada

Bilingual Customer Service Representative

At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as a Bilingual Customer Service Representative you will have your hands on the wheel as we drive the future of loyalty. 

So take a moment to ask yourself this: Do you love speaking with clients? Are you looking for an opportunity to be an expert on our CRM platform and problem solve issues for clients? Yes? Good. This could be a great opportunity for you. And us!

A typical day in this role might include:

Dealing with inbound calls from dealers regarding questions about their CRM platform. Some common questions might include how to access leads and how to pull information from the system.

  • Walking dealers through how to submit orders
  • Following up with dealers over email or phone on any inquiries or questions they may have
  • Using Excel to create reports, create pivot tables and input formulas
  • Supporting the campaign side of the CRM platform

Do these statements describe you?

  • I am fluent in English and French
  • Pass the headbands, ‘cause I sweat the details
  • When I work on a project, big or small, I’m driven by two words: Own it
  • I work hard to inspire the best in my team and myself
  • I’m big into asking questions and am always looking for new ways to grow
  • I can quote Henry Ford at the drop of a hat

Why Join Us?

We’re 400(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.  

If you’re looking to build your career, build your skills and build bonds apply today!