Realize the Power of Loyalty done right.
Experience the power of Synapze LX, Bond’s proprietary loyalty platform with AI technology and customer intelligence and insights that delivers smart loyalty solutions that’s real-time and easy to use.
Driving More Growth, More Loyalty and Better ROI
91%
Customer Retention*
36%
Increase in Redemption*
+9%
Increase customer spend*
*Based on current & historical users
Synapze LX is lightning fast:
- Processing speeds at <50ms response times.
- No waiting for processing and make decisions in real-time.
- Customers get a fast and responsive experience.
- Processing speeds at <50ms response times.
- No waiting for processing and make decisions in real-time.
- Customers get a fast and responsive experience.
Synapze LX is the leading platform global brands trust.
Bond's Synapze LX platform is a comprehensive, flexible, and scalable solution designed to meet diverse business needs. It features real-time campaign management and an intuitive, user-friendly design. Marketers can swiftly launch and manage multiple promotions, in minutes effectively putting loyalty management on autopilot. Synapze LX is enhanced by Bond’s proprietary customer intelligence Synapze XI—advanced data and intelligence providing a 360-degree view of customers. This results in increased loyalty, advocacy, and customer spend, making it an ideal platform for modern loyalty strategies.
Leverage our extensive expertise and valuable industry insights on loyalty design, development, and operation to optimize your program and achieve outstanding results. Our team is dedicated to helping you create an impactful loyalty strategy that drives customer engagement and enhances brand loyalty.
We’re recognized as a top performer in loyalty services as indicated by Forrester.
Modular & flexible platform which fits into your ecosystem.
Our loyalty solution is built with customer and user needs at the forefront, ensuring ongoing improvements that reflect their insights and priorities. Each client becomes an integral part of our innovation roadmap, helping shape the future of our offerings. We are proud to offer what we believe is the ultimate loyalty solution, providing everything a loyalty marketer requires to succeed.
Synapze LX Core
Our back-end engine powers your loyalty ecosystem with a comprehensive API suite and Data Integration Gateway, supporting omni-channel enrollment, earn/redemption processes, and member management. It features an Enterprise points bank with advanced expiration controls, a robust member/customer database, and a Preference Center for personalized engagement. Additionally, the platform includes partner linking, a dynamic Rewards Catalog, and sophisticated fraud management, ensuring a seamless and secure loyalty program experience.
Reward Center
The reward marketplace admin console is designed to facilitate the delivery and optimization of rewards, such as vouchers, special or limited merchandise, event access and more. It provides administrators with the tools to manage reward offerings efficiently, track inventory, and analyze redemption patterns to enhance the overall reward experience for members.
Synapze XI
This self-serve module harnesses data-driven customer intelligence to deliver personalized experiences and offers. It includes data, insights and reporting tools to inform program and member strategies, utilizing Bond’s unique customer intelligence layer for a unified customer profile—Loyalty Customer Genome—for AI/ML-driven personalization. Additional features include program benchmarking WalletIQ, and emotion scores, all designed to optimize engagement and customer satisfaction.
Loyalty Engine
This self-serve module empowers loyalty program operators to execute diverse member engagement strategies, offering flexibility in campaign types (always-on/promotional, mass/targeted) and rule complexity. It recognizes both monetary and non-monetary signals, supports tier management (published/unpublished), and provides various reward options like points, badges, and discounts. With built-in A/B/n testing and control group functions, it enables data-driven optimization.
Service Hub
This module equips frontline staff and operators to efficiently handle customer inquiries, resolve issues, and perform goodwill actions. It streamlines support for member interactions and investigations, ensuring staff have the tools needed to provide effective assistance and enhance customer satisfaction.
LX Advantage
Synapze LX builds a fantastic experience for your customers tailored to your business and customer needs. Synapze LX builds value, enhances customer satisfaction, and boosts ROI. We’re redefining customer loyalty for lasting growth, and we make it easy for your employees.
Customer Loyalty and Retention
Nurture lasting relationships with AI-powered customer insights to understand preferences, anticipate needs and create tailored experience.
Maximize Customer Lifetime Value (CLV)
Extend customer lifetime value through predictive analytics to identify cross-selling and upselling opportunities.
Retail Integration
Seamlessly integrate the platform into your digital ecosystem, unlocking new levels of customer engagement and loyalty at point of sale.
Margin Optimization
Employ sophisticated analytics to optimize promotions and offers, improving margin performance while delivering value.
Omni-Channel Experience
Enable customers to earn and redeem rewards with ease across online, mobile and in-store channels to boost engagement and satisfaction.
E-Commerce Growth
Supercharge e-commerce growth with our loyalty platform’s seamless integration, encouraging repeat purchases and customer advocacy.
Platform Features
Synapze LX offers versatility and customization, enabling businesses to choose from templated loyalty program types or blend elements from different programs to craft something truly unique. Whether you're interested in reward points, tiers, subscriptions, cashback, collaboration, or gamification, Synapze LX provides the tools and expertise needed to develop a standout loyalty program that delivers impactful results.
Synapze LX Customer Genome
A 360-degree view of your customers to drive analysis, targeting and ML models.
Gamification
Incorporate gamification elements, making it more engaging and enjoyable for customers through badges, challenges and rewards.
Technology Under-the-Hood
Benefit from a cloud-native architecture with microservices, ensuring scalability, and flexibility to efficiently manage the platform.
Reward Non-Purchase Behaviors
Incentivize customer engagement beyond purchases. Recognize social media interactions, reviews, and referrals to encourage broader participation.
Partner Integration
Integrate with partner platforms or third-party services to enhance your loyalty program’s capabilities and expand your reach.
Data Integration
With our Standard Data Model, minimize complexity and data structure changes, ensuring a smooth implementation process and easy integration with existing systems.
MarTech Integration
Smoothly integrate with Marketing Technology stacks to enhance and personalize communication with customers
Integrate with Synapze XI
Bond’s new customer intelligence platform unlocks AI-driven insights for offer curation.
The power of Synapze LX
Synapze LX seamlessly integrates with partner platforms and third-party services, making it easy to enhance your MarTech stack. By leveraging these integrations, you can expand your reach and deliver enriched customer experiences. Discover the power of building stronger bonds and elevate your customer engagement strategies. With Synapze LX, integration is not just simple—it's transformative.
